Customer Service

Customer service is such a critical part of any business. Keeping customers happy ensures they remain loyal and that helps grow your business. Except frequently, customer service departments can’t get the key customer data they need from existing systems. Or they have data from two different systems that need to be merged to be of any use. For example, support ticket SLAs on duration, quality, customer experience and feedback analytics.

 

Datalineo specialises in the Microsoft Data Platform stack (Microsoft Fabric, Power BI and Azure) to extract data from your current systems including:

• Microsoft Dynamics CRM

• Jira

• Zendesk

• HubSpot

 

Using the right tools, Datalineo creates dashboards using your existing data to help your customer service team exceed customer expectations. We consolidate your critical customer data into a single user-friendly interface so you have the information you actually need in one place.